FIGHT Program: Critical Path Learning Center
Reports to: Critical Path Learning Center Director
Philadelphia FIGHT Community Health Centers (FIGHT) is a comprehensive health services organization providing primary care, consumer education, research, and advocacy for people living with HIV/AIDS and those at high risk. This position is in FIGHT’s Education and Training Department, which offers a wide range of educational, psychosocial, and risk-reduction programming for youth and adults living with HIV, those at high risk, and the general community at large.
The Critical Path Learning Center (CPLC) is an educational commons and stigma-free space devoted to the intersection of health and literacy for the digital age that nurtures life-long learning through meaningful, relevant, non-judgmental education and resources for all people in our community, including people living with HIV, hepatitis C, and other chronic health conditions. Our core programs include a health resources library, technology access and training, adult education, employment resources, and hospitality services.
Tasks and Responsibilities
The Learning Commons Supervisor will oversee the public access space of the Critical Path Learning Center (CPLC) including providing an empowering and stigma-free space for the community, ensuring all participants have access to the resources they need including, but not limited to: case management, library collection materials, computer access, information requests (in person, by phone, online, by mail), and public programs. They will work closely with the Adult Education Supervisor and Employment Services Supervisor to ensure consistency and quality across all Learning Center programs.
The ideal candidate will have a strong background in public services and community health librarianship and experience working with social workers to meet the complex needs of library patrons and adult learners. They will thrive in fast-paced community settings and provide strong leadership for a diverse team of other librarians and support service providers.
Core Responsibilities:
Supervise and oversee the services of the Learning Commons, the public services of the CPLC
Ensure the Learning Commons space is adequately staffed during open hours, including maintaining the staffing schedule, staffing the Resources Desk for a minimum of 4 hours each week, and filling in as needed.
Work in partnership with the Learning Center Director to develop and manage standards and protocols for service delivery within the Learning Commons.
Oversee hospitality and case management services.
Problem-solve day-to-day issues that arise in the Learning Commons.
Work with the Learning Commons support staff to maintain the space.
Supervise the Learning Common staff.
Maintain any required paper and digital files for Learning Center participants, ensuring HIPAA compliance and consistent collection of data and intake paperwork.
Other tasks as assigned.
Supervise the HIV and Health Collection and resources
Develop practices to ensure the collection meets the resource needs of the Learning Center and broader FIGHT communities.
Oversee the curation and maintenance of updated resources and publications, including the Greater Philadelphia Resource Guide, the Philadelphia Housing Guide, and the Reentry Planning Manual.
Create ready reference guides to sources of information and pathfinders to library materials.
Oversee all reference and other requests for information
Respond to information and reference requests both on site, by phone, by email, and by mail.
Oversee the Prison Health News letter program including answering information requests via mail and supervising intern and volunteers to support this program.
Provide additional support for Learning Center Director and the Department of Education and Training
Collaborate with colleagues within the department and throughout FIGHT to support Learning Center participants and the FIGHT community.
Assist the Learning Center Director with grant writing and fundraising.
Qualifications
Education/Experience:
ALA-accredited MLIS. Demonstrated experience or training in reference, reader’s advisory and public services.
Experience in social work, adult education, or other related field highly desirable.
At least 5 years of experience working with marginalized and underserved populations.
5 years of experience supervising staff required.
Demonstrated aptitude for designing and implementing programs to meet specific population needs.
Excellent communication skills required, both written and oral. Candidate should be flexible, self-motivated, organized, able to work well under pressure and collaboratively.
EOE
Physical Demands:
Ability to continuously stand, walk, or sit.
Ability to bend frequently.
Ability to lift up to 10 pounds.
Ability to squat.
Other
Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.
Competitive salary and employee benefits
FIGHT is an EEO, Affirmative