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Good Shepard Mediation Program Seeks to Hire Temporary Mediation Coordinator

Temporary Job Description

The Mediation Coordinator is responsible for (1) intake, scheduling, case management, monitoring, and follow-up of all mediations, circle processes, victim-offender conferences, and other dialogue processes; (2) record keeping and reporting; (3) volunteer coordination; and (4) outreach, as needed. This position reports to the Program Administrators. Potential for full time and permanency.


24 hours per week: Monday-Friday. Exact times to be determined (but will be mostly constant). This is a part-time position with no benefits.

Specific Responsibilities

  • Intake:

  • Conduct intake interviews with individuals who request mediation services

  • Receive referrals from partner organizations and reach out to referred individuals

  • Invite responding parties to mediation

  • Refer parties to community resources, as appropriate

  • Case Management:

  • Schedule all mediations and assign mediators (volunteer or staff)

  • Follow-up with mediation participants one to three months after mediation

  • Maintain statistics (including volunteer hours) and prepare reports as needed

  • Volunteer Coordination:

  • Maintain contact information for all volunteers

  • Maintain appropriate clearances on volunteer mediators

  • Outreach: Assist with outreach efforts as assigned

  • Other duties as assigned, including supporting other Good Shepherd programs


  • College degree preferred

  • Previous intake experience at a nonprofit preferred

  • Previous experience in conflict resolution, mediation and/or restorative justice preferred

  • Expertise with Microsoft Office & Excel

  • Excellent organizational, written and oral communication skills

  • Interpersonal skills demonstrating an ability to work as a team member and manage conflict constructively

  • Enthusiasm for the mediation process and loyalty to the goals and objectives of GSMP

To apply, send a cover letter and resume to

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