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Eastern State Penitentiary Hiring Seasonal Visitor Services Staff

Eastern State Penitentiary Historic Site (ESPHS) seeks outgoing, engaging and creative professionals for the position of Seasonal Visitor Services Staff. This positions serves as the face of ESPHS. A detailed description for the position appears below; please follow specific instructions to apply.

Seasonal Visitor Services staff are responsible for creating a positive and engaging experience for each and every visitor to the penitentiary. Responsibilities include welcoming and orienting visitors when they arrive at the historic site, selling admission, working in the museum store, and promoting the membership program. Visitor Services Staff also distribute audio tour units, answer visitors’ questions, interact with the public both in person and over the phone, and maintain a clean and professional work environment.

Other responsibilities include site maintenance, which entails cleaning and taking out trash, retail duties, such as stocking shelves and keeping the merchandise storage area organized, and upholding safety and security standards. Please note that Eastern State Penitentiary is a ruin and working conditions are not always ideal. Visitor Services staff spend a significant portion of their workday in outdoor conditions.

You are a great fit for this job if you are

  • Passionate about learning and sharing knowledge with people from a wide range of ages, backgrounds and interests.

  • Comfortable working with the public.

  • Able to provide exceptional customer service in a fast-paced environment.

  • Committed to team process and fostering a collaborative work environment.

  • Willing to work outdoors in all types of weather.

We especially encourage you to apply if you

  • Speak a language other than English.

  • Have experience with cash handling.

  • Have experience working in retail.

To Apply

Please send a resume and cover letter with your availability to In your cover letter, please include why you want to work at Eastern State Penitentiary and what you feel makes an excellent visitor experience at a museum/historic site. The deadline for applications is Friday, March 20, 2020. No phone calls please.

About Seasonal Employment at ESPHS

Positions are seasonal and part-time (minimum of three days per week), beginning in March and ending the end of November. Applicants must be available for weekday and weekend shifts (approx. 9 am to 5:30 pm); occasional evenings required. The site’s year-round staff is generally hired from the ranks of seasonal staff.

Hourly rate begins at $12.00/hr. After the completion of an evaluation process, the pay raises to $13.75/hr. Subsidized healthcare is available after a two month waiting period for seasonal staff who work a minimum of 30 hours per week. In addition, there is also a bonus for seasonal staff who complete the entire season in good standing.

Equal Opportunity Employer Statement

Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.

To learn more, click here.

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