National Survey Shows Reentry Services Halting Across U.S.


As community-based criminal justice practitioners navigate the new world of COVID-19, a majority of them are already halting the essential services they provide to help people returning from prison or jail reenter successfully.

A survey of community-based service providers conducted by The Council of State Governments (CSG) Justice Center this month showed that just 30 percent of 126 providers report no changes in services since the rise of the pandemic. Meanwhile, significant numbers of programs—including in-reach services in jails and prisons, educational support in the community, and employment services—have been forced to stop amid the outbreak.

Those service disruptions are coupled with financing challenges that are prompting a growing collection of tough decisions already being made by leaders of these operations. About 45 percent of respondents say they face challenges with maintaining cash flow, and nearly half of those surveyed are concerned about their ability to keep their doors open. Nearly one in five organizations report they have already laid off workers, and an additional 9 percent expect layoffs in the future.

Despite the curtailing of these critical programs and corresponding cuts, nearly half of the providers polled are seeing an increase in requests for services, according to the survey.

“The value of these reentry services can’t be overstated,” said Megan Quattlebaum, director of the CSG Justice Center. “They can mean the difference between finding an apartment and being homeless, securing an occupational license and being unemployed, and, frankly, success and failure. It’s in all of our best interests that we ensure the success of people returning from incarceration. Our federal, local, and state governments must come to their aid at such a challenging and complex time.”

The survey makes clear that community service providers are doing what they can to acclimate to the new pandemic climate. More than 80 percent of respondents said they had increased their use of technology to serve their clients, while nearly 60 percent reduced home visits or direct transportation to and from services.

Yet these adjustments are not leaving practitioners confident that people exiting prison or jail will receive the suite of services they need in the near future. Eighty percent of respondents said they’re either “very” or “extremely” concerned that returning citizens will continue to face reduced access to needed services over the next three months. Over the same period, those surveyed overwhelmingly ranked employment as the biggest need their clients will struggle to receive, followed by in-reach services in correctional facilities, and access to coronavirus testing.

Service providers who participated in the poll hailed from 35 states and serve people in a variety of rural, urban, and suburban areas across the country. Respondents represented a cross-section of entities, ranging from advocacy organizations to homeless service organizations, and provide a variety of services related to reentry, including case-planning, housing, education, mental health, and more.

Despite the diversity of those surveyed, about two-thirds of respondents ranked more funding and resources as their biggest need. Last month, Congress passed a third relief package that included $350 billion in assistance for loans dedicated to small businesses and nonprofits. But the White House reported last week that those funds had recently run dry. The White House and congressional leaders announced Tuesday a deal to expand small business aid as part of a fourth relief bill.

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