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Fountain Fund Looking to Hire Director of Client and Community Engagement

Philadelphia Director of Client and Community Engagement Job Posting
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Compensation: Starting salary range: $65,000 - $70,000

Full-Time: 100%, 40 hours per week

Benefits: Medical / Dental, paid vacation and sick leave, life insurance, retirement plan

Director of Client and Community Engagement, Philadelphia Position

Working with a team that has extensive expertise lending to formerly incarcerated people, helping them build credit, and achieve their self-determined goals, the Director of Client and Community Engagement (DCCE) will lead all aspects of Fountain Fund’s launch in Philadelphia. The DCCE will establish community partnerships for mutual referrals, support applicants in completing loan applications, connect Client Partners (borrowers) to additional community resources, and work closely with our leadership team in Charlottesville VA, to successfully expand the Fountain Fund footprint in Philadelphia.


Client Partner Connections

  • Being a leader in the local landscape of reentry services, establishing relationships and mutual referrals with other likeminded nonprofits

  • Setting the applicants up for success by thoroughly reviewing the loan process and providing guidance to successfully complete all aspects of the process

  • Facilitating loan closings and counseling Client Partners (borrowers) on policies and opportunities of the Fountain Fund - previous experience not necessary

  • Maintaining contact with Client Partners to foster a positive relationship that promotes engagement and accountability.

  • Thinking holistically about the needs of our Client Partners and making connections with people and wrap around services that could be beneficial

  • Together with the Lending team at National Headquarters, monitoring loan repayments and securing payments from Client Partners

Community Engagement

  • Representing the Fountain Fund in the community and building positive relationships with established and potential community partners, funders, and client partners

  • Ability to build relationships quickly and effectively and to motivate and engage a diverse group of stakeholders

  • Developing and managing our Local Advisory Board in Philadelphia that will provide support and guidance to the Fountain Fund locally

  • Facilitating a positive working relationship our co-location partner and managing our Philadelphia office needs

  • Maintaining social media presence for the Fountain Fund in Philadelphia

  • Balancing an independent leadership profile with effective reporting to Fountain Fund’s leadership team in Charlottesville


  • Criminal justice involvement – you have experienced incarceration and can relate well to others who have been incarcerated

  • Passion for The Fountain Fund’s mission, interest in being involved in a growing and action oriented organization, and a commitment to the Philadelphia community

  • Creative, collaborative, entrepreneurial, and action-oriented with an eagerness to roll up one’s sleeves and work hands-on to establish The Fountain Fund in Philadelphia

  • Known as a team player and someone that can get stuff done

  • Ability to be direct and treat others with dignity and respect at all times

  • Demonstrated experience developing effective working relationships with justice impacted individuals, community partners, and other stakeholders, all with a teambuilding approach that puts others at ease, engenders trust, and is grounded in community needs

  • Strong organizational skills, with the ability to lead and support multiple priorities with attention to detail and accountability

  • Proficient in computer and writing skills (Microsoft Office, Google Suite, and Apple)

  • Excellent communication skills

  • Strong work ethic and ability to work independently

  • Ability to travel periodically to Charlottesville, VA for team building, professional development and general learning opportunities


Interested applicants should send a cover letter describing why you are interested in this position and how your past experience would enable you to be successful and a resume or list of prior work experiences and any training and certifications to We will have rolling interviews. Position is open until filled with outstanding team member.

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